2 replies to this topic

[hayleybreanne]

I had the Sims installed on my computer quite a while ago and it worked just fine, but I no longer have that computer. I tried to install the game on my laptop with a new serial number given to me by the EA Games Support (I'd lost the game manual with this number on it) and installation seemed just fine. After it was installed and I tried to load my game however, I realized that the game was not working. The grey loading screen with the red Sims logo appears for a second or two and then the whole thing crashes and I get a Windows error saying that there's a problem with the Sims game.

Is there a way to fix this problem?

(Note, I am using the Sims Complete Collection disk set.)

[frisbud]

We are going to need you to post a DxDiag of your system specs so we can assess this laptop to know if it can handle the game or not. Instructions for that can be found here.

[hayleybreanne]

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System Information
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Time of this report: 10/17/2011, 16:43:29
Machine name: KATAIJA
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.110622-1503)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP G61 Notebook PC
BIOS: Default System BIOS
Processor: AMD Athlon™ II Dual-Core M300 (2 CPUs), ~2.0GHz
Memory: 3072MB RAM
Available OS Memory: 2812MB RAM
Page File: 2407MB used, 3214MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode


---------------
Display Devices
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Card name: AMD M880G with ATI Mobility Radeon HD 4200
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9712)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9712&SUBSYS_363F103C&REV_00
Display Memory: 1474 MB
Dedicated Memory: 324 MB
Shared Memory: 1150 MB
Current Mode: 1024 x 768 (32 bit) (75Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: AL2016W
Monitor Id: ACRAD64
Native Mode: 1680 x 1050(p) (59.954Hz)
Output Type: HD15
Monitor Name: Generic PnP Monitor
Monitor Model: LP156WH1-TLA3
Monitor Id: LGD01C2
Native Mode: 1366 x 768(p) (59.973Hz)
Output Type: Internal
Driver Name: atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.14.0010.0678 (English)
Driver Version: 8.632.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/2/2009 13:54:54, 4059648 bytes