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The sims 3 doesn't show any letters and wont load

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#1 http.Zash


  • 2 posts

Posted 03 June 2017 - 11:15 AM

Hello, I've been having this problem for about a week or two. Every time I open The Sims 3 and click play it opens the "main menu" but it doesn't have any letters in it and the box where you choose the town you want to play is totally blank. It looks like this:


I'm really sorry about an awkward photo of computer screen but when I tried to make a screenshot the picture turned out to be just black. It didn't show anything.


I can't turn the game on which makes it impossible to play. There's nothing to click on.


I have no idea what caused this problem. I checked my Mods folder and I found out I accidentally placed some random photos in there so i deleted them off the Mods folder. It didn't help. I don't know if the error is caused by some of my CC but it seemed to be okay last time I played the game.


I would really appreciate any help.

Thank you.

#2 Audrey May

    Ageless Woman

  • 1,602 posts
  • LocationI'm right here! Can't you see me?!

Posted 03 June 2017 - 04:38 PM

Please follow these instructions and post the results in here. :)


Go to Start > Run and type dxdiag into the box that shows up. Then save all information as a text file and copy and paste the first section under System Information and the fourth section under Display Drivers down to the part where it mentions the date of the driver.
It should look like this:

System Information
Time of this report: 12/23/2007, 12:33:19
Machine name: WEEZE
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2

Language: English (Regional Setting: English)
System Manufacturer: ECS
System Model: Nforce3-A939
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
Processor: AMD Athlon™ 64 Processor 3700+, MMX, 3DNow, ~2.2GHz
Memory: 2048MB RAM
Page File: 476MB used, 3465MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

Display Devices
Card name: Radeon X1950 Pro
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter AGP (0x7280)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_7280&SUBSYS_E190174B&REV_9A
Display Memory: 512.0 MB
Current Mode: 1280 x 1024 (32 bit) (75Hz)
Monitor: Default Monitor
Monitor Max Res:
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6706 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 6/27/2007 01:58:34, 269312 bytes

#3 http.Zash


  • 2 posts

Posted 03 June 2017 - 06:30 PM

Please follow these instructions and post the results in here. :)


Thank you for your quick reply  :)  i checked it out and it seemed to be the same code as in a comment you wrote. This is the screenshot of how it looks. Is there anything I overlooked?



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